Terms & Conditions

Mwanexa is operated by Mwanexa Technologies Ltd, Kampala, Uganda. Contact: legal@mwanexa.com.

Platform means the Mwanexa web application and related services. School means an institution that subscribes to the platform. User means anyone with an account, including school staff and parents or guardians. School Data means the records a school enters or uploads.

• You must be at least 18 years old to create an account. Accounts are for adults — staff, parents and guardians. Learners do not hold accounts.
• Staff accounts are created by invitation from the school.
• You must give accurate details, keep your password confidential, and tell us immediately if you suspect unauthorised access.
• You are responsible for everything done through your account. Sharing credentials is prohibited.

The school decides which staff hold which roles and therefore who can see learner, financial, health and safeguarding records. The school is responsible for granting and revoking access promptly, for the accuracy and lawfulness of the School Data it enters, and for obtaining the parental consents required by Uganda’s Data Protection and Privacy Act, 2019.

Mwanexa processes School Data only as the school’s processor, as described in our Privacy Policy.

You must not:

• access, attempt to access, or extract records belonging to another school or to a learner you are not authorised to see — unauthorised access is an offence under the Computer Misuse Act;
• share, publish or photograph learner records, safeguarding reports or medical notes outside the lawful purposes of the school;
• probe, scan, overload, reverse engineer, scrape or interfere with the platform or its security controls;
• upload malware or unlawful, abusive or infringing content;
• use the platform to send unsolicited marketing.

We may suspend an account immediately where we reasonably believe there is a risk to children, to data security, or a breach of these terms.

• Mwanexa is offered to schools on a subscription basis. The applicable plan, amount, currency and billing interval are shown before you confirm payment.
• Subscriptions renew for the same interval unless cancelled before the renewal date.
• Prices are in Ugandan Shillings (UGX) unless stated otherwise and are inclusive of any taxes shown at checkout. The school is responsible for any withholding or other taxes applicable to it.
• If a subscription payment fails or remains unpaid, we may restrict access after giving reasonable notice. We will not delete School Data during such a restriction without notice.
• Cancellations and refunds are governed by our Refund Policy.

Where a parent pays school fees through Mwanexa, the payment is made to the school, not to Mwanexa. Payments are processed by Pesapal, a payment service provider licensed in Uganda, and are subject to Pesapal’s own terms. Mwanexa is a software provider; we do not hold client funds, act as an escrow agent, provide credit, or operate a payment system requiring a licence under the National Payment Systems Act, 2020.

The amount owed, the fee structure and any adjustment, waiver or refund of school fees are determined solely by the school. Receipts generated in Mwanexa reflect what the school recorded. Queries about a fee balance must be directed to the school.

We aim for continuous availability but do not guarantee uninterrupted service. Planned maintenance is scheduled outside school hours where practical. Support is available by email at support@mwanexa.com.

The platform, its software, design, branding and documentation belong to Mwanexa Technologies Ltd. You receive a limited, non-exclusive, non-transferable right to use it for the duration of your subscription.

School Data and a school’s own logo remain the property of the school. By uploading a logo or other material, the school confirms it holds the necessary rights and grants us permission to display it within the platform for that school only.

A school may terminate by cancelling its subscription. On termination, the school may request an export of its data. We retain data for 30 days after termination to allow recovery, then delete or anonymise it, except where law requires longer retention.

The platform is a record-keeping and communication tool. It does not provide medical, legal, accounting or educational advice, and it does not replace a school’s own safeguarding, supervision, medical or financial duties. Decisions about a child remain the responsibility of the school and its staff.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss arising from inaccurate data entered by a school or user. Our total liability in any twelve-month period is limited to the subscription fees paid by the school in that period. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

A school indemnifies Mwanexa against claims arising from its unlawful processing of personal data, failure to obtain required consents, or breach of these terms by its users.

You agree that ticking a consent box, clicking “Create account”, or confirming a payment constitutes a valid electronic signature and a binding agreement under the Electronic Transactions Act, 2011.

We may update these terms. Material changes will be notified by email or in the platform at least 14 days before they take effect. Continuing to use Mwanexa after that date means you accept the change.

These terms are governed by the laws of the Republic of Uganda. The parties will first attempt to resolve any dispute in good faith. Failing that, disputes are subject to the exclusive jurisdiction of the courts of Kampala, Uganda.